Claiming JobSeeker Payment (JSP) 001-19051501

This file discusses how an individual can declare JSP online, or with help from a Service Officer utilizing Assisted Customer Claim (ACC).

JSP eligibility and when to declare

Customers ought to claim as soon as possible online through the Services Australia website.

To get approved for JSP an individual must:

– be of qualifying age for JSP
– meet Australian residence requirements for JSP
– be out of work, and
– searching for work and ready to participate in activities that increase their possibilities of finding a task, or
– unable to work, study or try to find work due to medical condition, health problem or injury, or
– used or studying complete time and are not able to undertake these due to a medical condition, health problem or injury and have a job or research study to return to

If the customer has actually indicated they are not able to work due to a short-lived inability, see Customers claiming JobSeeker Payment (JSP)/ Youth Allowance (YA) (Incapacitated).

Disability Support Payment (DSP) sus/can RTW customers claiming JSP

A DSP consumer whose payments have been suspended/ cancelled return to work (RTW) can claim an alternate payment when:

– they are still working 30 or more hours each week, and
– their earnings falls listed below the JSP income test cut-off

For instance, a self-employed DSP client is still working 30 hours weekly, however their earnings has actually decreased. See Rates and employment Thresholds.

In all cases, examine if the consumer is eligible to have their DSP renewed before taking a look at another payment. See Commencing or returning to work or self-employment Disability Support Pension (DSP).

Early declares for JSP

Customers can lodge an early claim for JSP up to 13 weeks before the first day of eligibility. On the day they end up being certified they need to offer their savings account balances, evidence of income and work separation information.

Customers can start an early claim online. They will be able to complete Your individual information, Your situations and Your monetary information.

If making an early claim after a break in payment of 39 weeks or less, the client will have less questions to respond to in the online claim.

Customers can not complete Review and Confirm, Next actions or send the claim online until within 2 week of being qualified for JSP. They will get a suggestion notice 2 week before the eligibility date.

A detained person may lodge a claim approximately 3 weeks before release from jail. These claims are ruled out early claims as the consumer is qualified however not payable when they claim.

Customers transferring from an existing income support payment can lodge an early claim approximately 28 days before the date of qualification.

Online claims

Customers must create a myGov account and link their Centrelink online account to it.

Once the client has linked their Centrelink online account to myGov, to begin an online claim for JSP they should:

– sign in to myGov and gain access to their linked Centrelink online account
– guarantee their personal details are correct. From the menu, choose the My details > Personal and contact information > My profile to make updates
– from the menu, choose Payments and claims > Claims > Make a claim. To find out more, see Claiming JSP online table in the Self-managed tab

Customers claiming or transferring to JSP will see a reduced concern set as part of their online claim if they are:

– presently in receipt of an income assistance payment, or
– have cancelled from payment in the last 52 weeks

Streamlined claims

In some cases, a task is provided to the consumer on their Centrelink online account homepage approximately 28 days prior to losing qualification for their existing payment.

The job will enable the client to carry out a streamlined claim process to send a claim for JSP.

See Transfer to JobSeeker Payment (JSP) from another payment.

Assisted Customer Claims (ACC)

ACC can be used for consumers deemed not able or inappropriate to complete an online claim or nominees. ACC needs to likewise be used in instances where a paper claim for Jobseeker Payment (SU716) is lodged at service centres, via uploaded files, post or fax. See Claim lodgement of Centrelink Claims.

‘ Channel Hopping’ within ACC means:

– the customer can begin a claim online and a Service Officer can take it over, or
– a Service Officer can help a client start a claim which can then be finished by the customer in their Centrelink online account

Remote consumers

If the consumer lives in a remote location and generally utilizes an agent, Remote Service Centre, or phone to do organization and is unable or to finish an online claim, the client should be moved to the Remote Claims Processing (RCP) to begin their ACC.

The Remote Claims Processing (RCP) team supplies specialised remote service for identified remote customers.

The customer needs to have:

– the remote indication revealing on the Customer Overview, or
– a residential address in a remote place

To inspect the address remains in a remote area:

– search the town name in Office Locator
– see the Towns Result List
– see the Remoteness column

Customers with nominee arrangements

Correspondence candidates can submit an online claim for JSP on behalf of their principal.

If a correspondence nominee contacts to declare JSP on behalf of their principal, use an online claim first. If they decrease the online claim deal, a Service Officer should run Assisted Customer Claim (ACC) with the nominee.

If a candidate is claiming on behalf of an individual, encourage the nominee to assist the individual claim JSP utilizing the individual’s Centrelink online account. If the nominee is not able or unwilling to do so, a Service Officer is to run ACC with the candidate.

Claim submission exceptions

In some circumstances, employment it might not be affordable for a customer to finish all Required jobs prior to submitting their claim. These consist of exceptions when specific vulnerabilities exist, see Circumstances Change Monitor (CCM).

Transferring to a Location of Lower Employment Prospects (MALEP)

Do not undertake any MALEP assessments. The Department of Social Services (DSS) have actually stopped briefly all Moving to an Area of Lower Employment Prospects (MALEP) evaluations.

If the customer has actually moved address within the previous 26 weeks, Services Australia must identify if they have actually reduced their work prospects by transferring to a new place.

If this holds true, the Service Officer must investigate a possible MALEP work associated exclusion period.

Unemployed due to a voluntary act or misconduct

If the client has willingly left work or employment been dismissed due to misconduct in the 12 weeks prior to declaring, an unemployment failure or a Joblessness Non-Payment Period (UNPP) may have happened.

Do not produce compliance action until the Employment Separation Certificate (SU1) (or comparable) and/or supporting proof is received to recognize a non-compliance event has actually occurred.

See Unemployment due to a voluntary act or misbehavior.

RapidConnect

Most task hunters go through RapidConnect and are recommended of their requirements or an exemption to RapidConnect throughout their Participation Interview at the Jobseeker Online Claim Appointment.

Job hunters who are eligible for a recommendation to a Labor employment force Australia or other specialist provider, will have a preliminary appointment booked during the Participation Interview. Attending this first company consultation is called the job candidate’s RapidConnect requirement.

In many cases, conference RapidConnect requirements will identify the start date of the job applicant’s income assistance payment. Note: this is subject to task applicants fulfilling any waiting periods and certification requirements.

Mutual responsibility requirements

The Department of Employment and Workplace Relations (DEWR) will instantly refer brand-new task hunters to the Workforce Australia online work service. This leaves out job seekers living in Community Development Program (CDP) regions.

Higher rate of JSP for 55 years and over

Single customer aged 55 years and over who have actually been receiving an earnings assistance payment or allowance for 9 or more continuous months might be entitled to a greater rate of payment. The system will automatically calculate this and use the suitable rate for eligible clients.

Single Touch Payroll (STP)

Pre-filled Single Touch Payroll (STP) information may provide to customers during their online claim. Employer information, name and ABN, will be provided to the customer if STP information is supplied to the Australian Taxation Office (ATO) within 8 weeks prior to claim.

Customers will have the choice to confirm the employer within the claim. If a customer confirms the company, once on payment, STP pre-filled income will be presented to the client when they report. If the consumer does not verify the company, once on payment, the STP company might provide to the customer once again when they report.