Claiming JobSeeker Payment (JSP) 001-19051501

This document explains how an individual can claim JSP online, or with help from a Service Officer using Assisted Customer Claim (ACC).

JSP eligibility and when to declare

Customers should declare as soon as possible online through the Services Australia site.

To certify for JSP an individual need to:

– be of qualifying age for job JSP
– meet Australian home requirements for JSP
– be jobless, and
– trying to find work and going to participate in activities that increase their possibilities of finding a task, or
– not able to work, study or search for work due to medical condition, illness or injury, or
– employed or studying full-time and are unable to undertake these due to a medical condition, job illness or injury and work or research study to return to

If the customer has actually suggested they are unable to work due to a momentary inability, see Customers claiming JobSeeker Payment (JSP)/ Youth Allowance (YA) (Incapacitated).

Disability Support Payment (DSP) sus/can RTW consumers declaring JSP

A DSP customer whose payments have actually been suspended/ cancelled go back to work (RTW) can declare an alternate payment when:

– they are still working 30 or more hours each week, job and
– their earnings falls listed below the JSP earnings test cut-off

For example, a self-employed DSP customer is still working 30 hours each week, but their income has actually decreased. See Rates and Thresholds.

In all cases, check if the consumer is qualified to have their DSP reinstated before looking at another payment. See Commencing or returning to work or self-employment Disability Support Pension (DSP).

Early declares for JSP

Customers can lodge an early claim for JSP up to 13 weeks before the first day of eligibility. On the day they become qualified they should supply their checking account balances, proof of income and employment separation information.

Customers can start an early claim online. They will have the ability to complete Your personal information, Your situations and Your monetary details.

If making an early claim after a break in payment of 39 weeks or less, the client will have fewer concerns to answer in the online claim.

Customers can not complete Review and Confirm, Next actions or submit the claim online till within 14 days of being eligible for JSP. They will get a pointer alert 14 days before the eligibility date.

A detained individual may lodge a claim up to 3 weeks before release from prison. These claims are ruled out early claims as the consumer is certified however not payable when they claim.

Customers moving from an existing earnings support payment can lodge an early claim approximately 28 days before the date of qualification.

Online claims

Customers should produce a myGov account and link their Centrelink online account to it.

Once the customer has linked their Centrelink online account to myGov, to start an online claim for JSP they need to:

– sign in to myGov and gain access to their connected Centrelink online account
– guarantee their individual information are right. From the menu, pick the My details > Personal and contact details > My profile to make updates
– from the menu, select Payments and claims > Claims > Make a claim. For more info, see Claiming JSP online table in the Self-managed tab

Customers claiming or transferring to JSP will see a reduced question set as part of their online claim if they are:

– presently in receipt of an earnings support payment, or
– have cancelled from payment in the last 52 weeks

Streamlined claims

In some cases, a job is presented to the customer on their Centrelink online account homepage as much as 28 days prior to losing certification for their present payment.

The job will permit the consumer to carry out a structured claim procedure to send a claim for JSP.

See Transfer to JobSeeker Payment (JSP) from another payment.

Assisted Customer Claims (ACC)

ACC can be utilized for clients considered unable or inappropriate to complete an online claim or candidates. ACC needs to likewise be used in instances where a paper claim for Jobseeker Payment (SU716) is lodged at service centres, via uploaded documents, post or fax. See Claim lodgement of Centrelink Claims.

‘ Channel Hopping’ within ACC implies:

– the client can start a claim online and a Service Officer can take it over, or
– a Service Officer can assist a customer begin a claim which can then be finished by the customer in their Centrelink online account

Remote clients

If the consumer lives in a remote area and normally uses a representative, Remote Service Centre, or phone to do service and is not able or unsuitable to finish an online claim, the client needs to be transferred to the Remote Claims Processing (RCP) to start their ACC.

The Remote Claims Processing (RCP) group supplies specialised remote service for determined remote customers.

The consumer must have:

– the remote indication revealing on the Customer Overview, or
– a residential address in a remote place

To examine the address is in a remote area:

– search the town name in Office Locator
– view the Towns Result List
– view the Remoteness column

Customers with nominee plans

Correspondence candidates can send an online claim for JSP on behalf of their principal.

If a correspondence candidate contacts to claim JSP on behalf of their principal, job use an online claim initially. If they decrease the online claim deal, a Service Officer must run Assisted Customer Claim (ACC) with the candidate.

If a nominee is claiming on behalf of an individual, motivate the candidate to help the person claim JSP utilizing the individual’s Centrelink online account. If the is not able or unwilling to do so, a Service Officer is to run ACC with the nominee.

Claim submission exceptions

In some situations, it may not be affordable for a consumer to complete all Required jobs prior to submitting their claim. These include exceptions when particular vulnerabilities exist, see Circumstances Change Monitor (CCM).

Relocating to an Area of Lower Employment Prospects (MALEP)

Do not undertake any MALEP assessments. The Department of Social Services (DSS) have actually stopped briefly all Relocating to a Location of Lower Employment Prospects (MALEP) assessments.

If the consumer has moved address within the previous 26 weeks, Services Australia need to identify if they have actually minimized their employment prospects by transferring to a new area.

If this is the case, the Service Officer need to investigate a possible MALEP employment associated exclusion period.

Unemployed due to a voluntary act or misconduct

If the client has voluntarily left work or been dismissed due to misconduct in the 12 weeks prior to claiming, job a joblessness failure or a Joblessness Non-Payment Period (UNPP) may have occurred.

Do not produce compliance action up until the Employment Separation Certificate (SU1) (or equivalent) and/or supporting evidence is gotten to identify a non-compliance event has actually occurred.

See Unemployment due to a voluntary act or misbehavior.

RapidConnect

Most job seekers are subject to RapidConnect and are recommended of their requirements or an exemption to RapidConnect throughout their Participation Interview at the Jobseeker Online Claim Appointment.

Job hunters who are qualified for a recommendation to a Workforce Australia or other professional supplier, will have an initial appointment booked throughout the Participation Interview. Attending this very first service provider consultation is known as the job seeker’s RapidConnect requirement.

For the most part, meeting RapidConnect requirements will figure out the start date of the task hunter’s income support payment. Note: this goes through task seekers satisfying any waiting periods and certification requirements.

Mutual responsibility requirements

The Department of Employment and Workplace Relations (DEWR) will automatically refer new job applicants to the Workforce Australia online work service. This excludes task hunters living in Community Development Program (CDP) areas.

Higher rate of JSP for 55 years and over

Single client aged 55 years and over who have been getting an income assistance payment or allowance for 9 or more continuous months may be entitled to a higher rate of payment. The system will immediately compute this and apply the appropriate rate for eligible consumers.

Single Touch Payroll (STP)

Pre-filled Single Touch Payroll (STP) data may present to clients throughout their online claim. Employer information, name and ABN, will exist to the consumer if STP data is offered to the Australian Taxation Office (ATO) within 8 weeks prior to claim.

Customers will have the choice to confirm the employer within the claim. If a consumer validates the company, as soon as on payment, STP pre-filled income will be presented to the consumer when they report. If the customer does not confirm the employer, as soon as on payment, the STP employer may provide to the client again when they report.